Contact Us

Processing & Shipping Times: Every Product has the processing & shipping in the description. We are the definition of a Small American Business. We are 2.5 people producing and shipping Our orders as accurately and as fast we can. Since all products are made to order as explained in the description we require a processing time to complete each order.


We need Time to Produce/Process each order because: 

  • We are the definition of a  Small American Business. We're not Amazon, Wal-Mart or any other Big Multi-Bazillion Dollar E-Commerce Company.
  • We are Only 2.5 people. The .5 being my 74 year old Mom who prints our Orders & Shipping Labels 

We appreciate your patience, support and your business. 

    Confirmation/Tracking Emails: If You Don't Receive Your Confirmation email in Your Main Email Mail Folder, Try looking in Your Social/Promotional/Spam Folders. Type in bigrigthreads.com in your email search bar.

     

    Contact us 4 ways:

    Hours of Operation ( Central Time ) Only During Hours of Operation. 

    You Can Google Your Time vs Central Time

    Mon - Sat: 9:00am - 6:00pm. Sunday & Major Holidays we're closed. 

    Email. info@bigrigthreads.com. 

    Facebook Page: https://www.facebook.com/BigRigThreads

    •  Call or Text: 402-834-2442. We're mobile to make customer service more prompt. Our phone stays with us, please only call or text during Central Time Hours of operation. 🙏 Be Respectful. Google can help with Time Differences. I use it all the time when Calling or Texting Customers. 

       

       Covid-19 Delays:  https://www.bigrigthreads.com/pages/covid-19-delays

      Please do not contact us via our PayPal email. 

      https://www.facebook.com/BigRigThreads - 143,000 Fans and growing 

      Thank you so much for your support!  

      Don't Just Click and Buy..Read All Info Before Ordering so You are informed. 

      How long does it take to receive my order ?

      We typically ship our Apparel, Vinyl Decals, Hats, Jewelry  & Tumblers orders within 7-11 Business Days. We ask for this amount of time, because we Custom Make Every Order. During the Christmas Season it could take up to 11 Business Days to process Orders.

      How Can I Track My Order...

      When You place an order, you'll receive a Confirmation Number Confirming Your Order. Once Your Order is Completed we'll send You a Tracking Number via email.

      We work with Fulfillment Companies all across the U.S. If you Order Several Products as in a Tumbler & Coffee Mug, they will arrive separately & come with 2 separate tracking numbers.  

      • Tumblers & Fleece Blankets: Ship from South Dakota via USPS
      • Pocket, No Pocket & Hoodie..Safety Colors. Ship from Nebraska
      • Embroidered Hats & Phone Cases: Ship from California & North Carolina via USPS
      • Engraved Jewelry: Ship from Florida & New Jersey via USPS
      • Vinyl Decals: Ship from Nebraska via USPS
      • Embroidered Fleece Jackets; Ship from Nebraska
      • Printed Hats: Ship from Nebraska via USPS
      • Metal Art: Ship from Nebraska via USPS or UPS

      Your Text Here Products. Please allow up to 14 Business Days to Process. Custom products take a little more time, due to the following: Design Time, Digitizing and because we take Pride in our work. We don't like to just add some block text and call it good. We like to design a custom product for that you can also be proud to wear. 

      Metal Wall Art 

      PRODUCTION TIMES:  Please allow "up to" 14 Business Days to Design & Enter Your Custom Made to Order Sign into Production. Once designed & Programmed, Your Sign is Precisely Cut with Our Top of the Line Laser. We then make sure the metal is properly cleaned & cut before heading out to be Powder Coated. We take Pride in our Work to ensure you are receiving a Product you can be Proud to hang on your wall. Please be patient. Your Custom Made to Order Product typically are shipped 6-8 Business weeks after the order enters the production stages.

      DELIVERY TIMES: All items shipped via USPS Priority Mail/UPS

       

      Decal & Apparel Combined Shipping.

      When Ordering a Decal with Apparel ( T-Shirts, Hoodies, Hats ) your decal will ship separate. We do this because we want the decal to stay flat during shipping and not to get wrinkled or creased. You will received 2 tracking emails on orders like this. 

      Apparel Material and Weights:Gildan T-Shirt

      5.3 oz.
      Pre-shrunk 100% cotton
      Double-needle stitched neckline, bottom hem and sleeves
      Seven-eighths inch seamless collar
      Shoulder-to-shoulder taping

      Gildan Long Sleeve

      6-ounce, 100% cotton
      Double-needle neck and hem
      Taped neck and shoulders
      Rib knit cuffs

      Unisex Hooded Sweatshirt

      A cozy, no-nonsense hoodie to keep you warm
      9-ounce, 50/50 cotton/poly fleece
      Air jet yarn for a soft, pill-resistant finish
      Two-Ply Hood
      Set in Sleeves with rib knit cuffs and waistband
      Front Pouch Pocket

      Tall Sizes: We offer Tall Sizes Up to 5XLT. If you would like to place an order for a XLT, please contact us in advance. Tall size have $3 price increase per size.

       

       

       

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