Contact Us

Contact us 4 ways:

Confirmation Emails: If You Don't Receive Your Confirmation email in Your Main Email Mail Folder, Try looking in Your Social/Promotional/Spam Folders. Type in bigrigthreads in your email search bar.

Covid-19 Delays:  https://www.bigrigthreads.com/pages/covid-19-delays

Please do not contact us via our PayPal email. 

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Thank you so much for your support!  

Don't Just Click and Buy..Read All Info Before Ordering so You are informed. 

How long does it take to receive my order ?

We typically ship our Apparel, Vinyl Decals, Hats, Jewelry  & Tumblers orders within 7-10  Business Days. We ask for this amount of time, because we Custom Make Every Order. During the Christmas Season it could take up to 11 Business Days to process Orders.

How Can I Track My Order...

When You place an order, you'll receive a Confirmation Number Confirming Your Order. Once Your Order is Completed we'll send You a Tracking Number via email.

We work with Fulfillment Companies all across the U.S. If you Order Several Products as in a Tumbler & Coffee Mug, they will arrive separately & come with 2 separate tracking numbers.  

  • Tumblers & Fleece Blankets: Ship from South Dakota via USPS
  • Pocket, No Pocket & Hoodie..Safety Colors. Ship from Ne
  • Full Color Apparel & Coffee Mugs: Ship from Kentucky & South Dakota via USPS
  • Embroidered Hats & Phone Cases: Ship from California & North Carolina via USPS
  • Engraved Jewelry: Ship from New Jersey via USPS
  • Vinyl Decals: Ship from Nebraska via USPS
  • Embroidered Fleece Jackets; Ship from Michigan via UPS
  • Printed Hats: Ship from Nebraska via USPS
  • Metal Art: Ship from Nebraska via USPS or UPS

Your Text Here Products. Please allow up to 14 Business Days to Process. Custom products take a little more time, due to the following: Design Time, Digitizing and because we take Pride in our work. We don't like to just add some block text and call it good. We like to design a custom product for that you can also be proud to wear. 

Metal Wall Art 

PRODUCTION TIMES:  Please allow "up to" 14 Business Days to Design & Enter Your Custom Made to Order Sign into Production. Once designed & Programmed, Your Sign is Precisely Cut with Our Top of the Line Laser. We then make sure the metal is properly cleaned & cut before heading out to be Powder Coated. We take Pride in our Work to ensure you are receiving a Product you can be Proud to hang on your wall. Please be patient. Your Custom Made to Order Product typically are shipped 4-7 weeks after the order enters the production stages.

DELIVERY TIMES: All items shipped via USPS Priority Mail/UPS

 

Decal & Apparel Combined Shipping.

When Ordering a Decal with Apparel ( T-Shirts, Hoodies, Hats ) your decal will ship separate. We do this because we want the decal to stay flat during shipping and not to get wrinkled or creased. You will received 2 tracking emails on orders like this. 

Apparel Material and Weights:Gildan T-Shirt

5.3 oz.
Pre-shrunk 100% cotton
Double-needle stitched neckline, bottom hem and sleeves
Seven-eighths inch seamless collar
Shoulder-to-shoulder taping

Gildan Long Sleeve

6-ounce, 100% cotton
Double-needle neck and hem
Taped neck and shoulders
Rib knit cuffs

Unisex Hooded Sweatshirt

A cozy, no-nonsense hoodie to keep you warm
9-ounce, 50/50 cotton/poly fleece
Air jet yarn for a soft, pill-resistant finish
Two-Ply Hood
Set in Sleeves with rib knit cuffs and waistband
Front Pouch Pocket

Tall Sizes: We offer Tall Sizes Up to 5XLT. If you would like to place an order for a XLT, please contact us in advance. Tall size have $3 price increase per size.

 

 

 

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