FAQ

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Please do not contact us via our PayPal email. 

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Don't Just Click and Buy..Read All Info Before Ordering so You are informed. 

How long does it take to receive my order ?

We typically ship our Apparel, Vinyl Decals, Hats, Jewelry  & Tumblers orders within 7-10  Business Days. ( Covid-19 Delays:  https://www.bigrigthreads.com/pages/covid-19-delays )

We ask for this amount of time, because we Custom Make Every Order. During the Christmas Season it could take up to 11 Business Days to process Orders.

How Can I Track My Order...

When You place an order, you'll receive a Confirmation Number Confirming Your Order. Once Your Order is Completed we'll send You a Tracking Number via email.

We work with Fulfillment Companies all across the U.S. If you Order Several Products as in a Tumbler & Coffee Mug, they will arrive separately & come with 2 separate tracking numbers.  

  • Tumblers & Fleece Blankets: Ship from South Dakota via USPS
  • Apparel & Coffee Mugs: Ship from Kentucky & South Dakota via USPS
  • Hats & Phone Cases: Ship from California & North Carolina via USPS
  • Engraved Jewelry: Ship from New Jersey via USPS
  • Vinyl Decals: Ship from Nebraska via USPS
  • Embroidered Fleece Jackets; Ship from Michigan via UPS
  • Printed Hats: Ship from Nebraska via USPS
  • Metal Art: Ship from Nebraska via USPS or UPS

Your Text Here Products. Please allow up to 14 Business Days to Process. Custom products take a little more time, due to the following: Design Time, Digitizing and because we take Pride in our work. We don't like to just add some block text and call it good. We like to design a custom product for that you can also be proud to wear. 

Metal Wall Art 

PRODUCTION TIMES:  Please allow "up to" 14 Business Days to Design & Enter Your Custom Made to Order Sign into Production. Production is a time consuming process. Powder Coating consist of thoroughly cleaning the Metal once cut,  Applying the Powder Coat Color & Curing the Product. We take Pride in our Work to ensure you are receiving a Product you can be Proud to hang on your wall. Please be patient. Your Custom Made to Order Product typically are shipped 3-6 weeks after the order enters production.

DELIVERY TIMES: All items shipped via USPS Priority Mail/UPS

 

Decal & Apparel Combined Shipping.

When Ordering a Decal with Apparel ( T-Shirts, Hoodies, Hats ) your decal will ship separate. We do this because we want the decal to stay flat during shipping and not to get wrinkled or creased. You will received 2 tracking emails on orders like this. 

     

     Apparel Material and Weights:

    Gildan T-Shirt

    5.3 oz.
    Pre-shrunk 100% cotton
    Double-needle stitched neckline, bottom hem and sleeves
    Seven-eighths inch seamless collar
    Shoulder-to-shoulder taping

    Gildan Long Sleeve

    6-ounce, 100% cotton
    Double-needle neck and hem
    Taped neck and shoulders
    Rib knit cuffs

    Unisex Hooded Sweatshirt

    A cozy, no-nonsense hoodie to keep you warm
    9-ounce, 50/50 cotton/poly fleece
    Air jet yarn for a soft, pill-resistant finish
    Two-Ply Hood
    Set in Sleeves with rib knit cuffs and waistband
    Front Pouch Pocket

    How can I track my order? 

    When You place an order, you'll receive a Confirmation Number Confirming Your Order. Once Your Order is Completed we'll send You a Tracking Number via email. 

     How can I contact you? 

    Our customer service email is info@bigrigthreads.com

    Can I exchange an item? 

    Since all orders are custom made to order we don't accept returns or issue refunds unless we made a mistake on your order. We try to be very fair with our Exchange Policy. If we make a mistake by sending the Wrong Size, Color or make a Spelling Error on a Custom Product, We will happily replace our mistake. 

    If you receive a defective product, please send a photo with your email, so we can see the defect.

    Please review Your Order before Completing the Checkout Process. If you order the wrong size, color or make a spelling error, this will not fall under our Exchange Policy. A Confirmation Email is sent after each order is placed. Check your spam folder. Failure to review your order will only cause unneeded stress. 

    Do you offer refunds? 

    Refunds are giving accordingly. Please review Your Order before paying and check your confirmation email after ordering to verify Your order is correct.

    We only process and ship the your order the way you ordered it. Take your time and make sure Your order is 100% correct. Check the Size, Color and Quantity before Checking Out. Failure to do so only cause unneeded stress.  

     

    Notes:

    1. On "Your Text Custom Products" if You Spell "Your Desired Text" incorrectly, We will not be responsible for Your mistake. Please double check your spelling and grammar. Misspelled "Your Text Custom Products" will not fall under Hassle Free Returns/Exchange.

    2. If You Order a Product and You enter the Wrong size, this will not fall under No Hassle Returns. All products are Custom Made to Order and A Confirmation email is also sent to ensure Your Order is correct. We try to be extremely fair with our Return Policy. If we make a mistake, we have no problem replacing Our mistake. 

    3. Once a Product enters Production changes to Color, Size, etc can not be altered. Once a Product enters into production we can't stop the process or offer a refund. 

    4.  International Shipping. If you live outside the United States please be advised that you may also be required to Pay a Duty on any New Products entering Your Country. Please check with Your local Customs Agent in advance.

    5. Entering Incorrect Shipping Information. Please take your time and review Your Shipping Address. Failure to do so can result in Your items not being delivered. We will not be held responsible, if You enter the incorrect information. This responsibility is yours. We fill the orders and ship to the address you provide. 

     6. When you place and order we are responsible for accepting your order, producing the product and shipping it with tracking to you. We are not responsible for where the Delivery Person leaves the package. We are not responsible if you are not home to receive the package. We are not responsible if someone steals the package once delivered. We use tracking numbers to show proof of shipping from point A to point B. Once the Delivery Person scans the package "Delivered" we are no longer responsible. If the package is lost "in transit" we will happily replace the product and take full responsibility. 

    7. As of 9-1-2018 We will no longer be adding our Big Rig Threads logo to the left chest on Apparel. We will start switching them out to match the back prints and make it a more custom design for the customer. Some products may not come with a Left Chest print during the changing period. We are also removing our name Big Rig Threads from the Tumblers and The Back of Apparel.

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