FAQ

Frequently Asked Questions

Customer Service Email ---> info@bigrigthreads.com

Don't Just Click and Buy..Read All Info Before Ordering so You are informed. 

How long does it take to receive my order?

We typically ship our Apparel, Hats, Jewelry  & Tumblers orders within 3-7  Business Days. We ask for this amount of time, because we Custom Make Every Order. During the Christmas Season it could take up to 11 Business Days to process Orders.

We work with Fulfillment Companies all across the U.S. If you Order Several Products as in a Tumbler & Coffee Mug, they will arrive separately & come with 2 separate tracking numbers.  

  • Tumblers: Ship from South Dakota
  • Apparel & Coffee Mugs: Ship from Kentucky & South Dakota
  • Hats & Phone Cases: Ship from California & North Carolina
  • Engraved Jewelry: Ship from New Jersey 

Your Text Here Products. Please allow up to 14 Business Days to Process. Custom products take a little more time, due to the following: Design Time, Digitizing and because we take Pride in our work. We don't like to just add some block text and call it good. We like to design a custom product for that you can also be proud to wear. 

The Following Products Require a 15-28 Business Days for Delivery after they are produced. They are normally printed and sewn within 7-9 business days. These products are produced overseas.

  • All Over Printed Hoodies
  • Backpacks
  • Sneakers
  • Duvets
  • Hooded Blankets
  • Hoodie Dresses
  • Fleece Blankets
  • Leggings
  • Floor Mats
  • Quilts
  • Area Rugs

 

Apparel Brands We Use.

When available we use Gildan 50/50 Dry Blend T-Shirts, Long Sleeve & Hoodies. If a certain Size in Gildan is not available we replace the Gildan Brand, with Hanes, Jerzee, Fruit of the Loom or Port & Co. & Anvil

How can I track my order? 

When You place an order, you'll receive a Confirmation Number Confirming Your Order. Once Your Order is Completed we'll send You a Tracking Number via email. 

 How can I contact you? 

Our customer service email is info@bigrigthreads.com

Can I exchange an item? 

Since all orders are custom made to order we don't accept returns or issue refunds unless we made a mistake on your order. We try to be very fair with our Exchange Policy. If we make a mistake by sending the Wrong Size, Color or make a Spelling Error on a Custom Product, We will happily replace our mistake. 

If you receive a defective product, please send a photo with your email, so we can see the defect.

Please review Your Order before Completing the Checkout Process. If you order the wrong size, color or make a spelling error, this will not fall under our Exchange Policy. A Confirmation Email is sent after each order is placed. Check your spam folder. Failure to review your order will only cause unneeded stress. 

Do you offer refunds? 

Refunds are giving accordingly. Please review Your Order before paying and check your confirmation email after ordering to verify Your order is correct.

We only process and ship the your order the way you ordered it. Take your time and make sure Your order is 100% correct. Check the Size, Color and Quantity before Checking Out. Failure to do so only cause unneeded stress.  

 

Notes:

1. On "Your Text Custom Products" if You Spell "Your Desired Text" incorrectly, We will not be responsible for Your mistake. Please double check your spelling and grammar. Misspelled "Your Text Custom Products" will not fall under Hassle Free Returns/Exchange.

2. If You Order a Product and You enter the Wrong size, this will not fall under No Hassle Returns. All products are Custom Made to Order and A Confirmation email is also sent to ensure Your Order is correct. We try to be extremely fair with our Return Policy. If we make a mistake, we have no problem replacing Our mistake. 

3. Once a Product enters Production changes to Color, Size, etc can not be altered. Once a Product enters into production we can't stop the process or offer a refund. 

4.  International Shipping. If you live outside the United States please be advised that you may also be required to Pay a Duty on any New Products entering Your Country. Please check with Your local Customs Agent in advance.

5. Entering Incorrect Shipping Information. Please take your time and review Your Shipping Address. Failure to do so can result in Your items not being delivered. We will not be held responsible, if You enter the incorrect information. This responisiblty is yours. We fill the orders and ship to the address you provide. Some items are shipped from Overseas and can not be returned to sender. Items that are returned to sender (with proof of delivery) can be shipped again at the customers expense. 

 6. When you place and order we are responsible for accepting your order, producing the product and shipping it with tracking to you. We are not responsible for where the Delivery Person leaves the package. We are not responsible if you are not home to receive the package. We are not responsible if someone steals the package once delivered. We use tracking numbers to show proof of shipping from point A to point B. Once the Delivery Person scans the package "Delivered" we are no longer responsible. If the package is lost "in transit" we will happily replace the product and take full responsibility. 

7. As of 9-1-2018 We will no longer be adding our Big Rig Threads logo to the left chest on Apparel. We will start switching them out to match the back prints and make it a more custom design for the customer. Some products may not come with a Left Chest print during the changing period. We are also removing our name Big Rig Threads from the Tumblers and The Back of Apparel.

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