This is Shipping for a Product that is Returned to Us. Your cost to ship back to you.
Processing Time & Other Important Info.
Shipping/Processing Time: Please allow "up to" 7-11 Business Days to Produce Your Made to Order Product & Receive Your Tracking Email. Shipping Time is between 3-5 Business Days via USPS. You'll receive a Pre-Shipment letting you know your order is in production.
We need Time to Produce/Process each order because:
We are a Small American Business. We're not Amazon, Wal-Mart or any other Big Multi-Bazillion Dollar E-Commerce Company.
We are Only 1.5 people. The .5 being my 74 year old Mom who prints our Order Forms & Shipping Labels
All Products are Made to Order.
Thank You for Patience, Support & Business.
Note: Once an order Enters the Production Stages we can not offer a Refund or Stop the Process since All Products are Made to Order.
Designs & Artwork: Big Rig Threads reserves the right to Alter or Change the Design without Notice, if we feel it will the change will produce a Better Product in the end. This typically applies to Vinyl Decals, Apparel, Printed & Embroidered Hats.
How can I track my order?
You'll receive a Pre-Shipment/Tracking Number, letting you know your order is in production and will be shipping out via USPS within the time frame promised. Make sure to check your social/promotional/other folders.
How do Returns/Exchanges work?
All Products are Made to Order. If your product arrives damaged we'll happily replace your product. If you order the wrong size, that doesn't qualify as a returnable or exchangable reason.
Do you offer Discount Codes?
Yes, we do occasionally have specials where we will offer discount codes. To receive these specials, please join my newsletter.
How Does the Apparel Fit?
There is a Size Guide located on each Product page detailing the measurements for each item of apparel.
How can I contact you?
Call or Text: 402-834-2442 ( Mon-Sat: 8am - 6pm ) Central Time. Only Contact Us During Hours of Operation. 🙏